Booking Terms & Conditions
By making a booking with us you agree to the below terms and conditions.
Risk-free bookings: In response to the COVID 19 pandemic - for the piece-of-mind of customers - we provide a no-fee cancellation policy if you are unable to travel, or we are unable to conduct the tour, due to Queensland Government Health Department Guidelines, such as lockdowns and travel restrictions. Please contact us as soon as possible if you are impacted by such directives. Outside of these circumstances, our normal cancellation fees apply, as set out below.
- If you need to cancel please contact us as soon as possible, flexible cancellation policies may apply.
- Bookings cancelled within 24hrs of commencement incur a 100% cancellation fee.
- Bookings cancelled within 7 days of commencement incur a 50% cancellation fee.
- Bookings cancelled up to 7 days prior to commencement may be rescheduled or refunded.
- The Hervey Bay Boat Club cannot be held liable for any loss as the result of a cancellation, such as travel costs, accommodation bookings etc.
Refunds must be issued to the card initially charged.
If the vessel leaves without you at the advertised time, an alternative cruise of the same value will be offered. No refunds will be issued.
Boat Club Adventure Cruises reserves the right to substitute another vessel in the event of unavailability of the advertised vessel.
Boat Club Adventure Cruises reserves the right to cancel any booking without notice due to adverse weather conditions or unforeseen circumstances.
If the cruise is cancelled by Boat Club Adventure Cruises due to circumstances beyond our control, an alternative cruise of the same value or refund will be offered.
Peak/low period pricing may apply on applicable dates.
Whale sightings are guaranteed between 17 July and 14 October. In the unlikely event that the captain is unable to locate a whale during a whale watch cruise between these dates, a complimentary return ticket will be offered. No refunds will be issued.
Guests are required to check-in at least 30 minutes prior to departure.
Cruises with persons advertised "travel free" is conditional to being accompanied by a full fare paying person. For example one free child (0-14yrs) per paying adult. When more than one child is present the discount will be applied to the youngest child's ticket.
For cruises with standard fares for children (i.e. not free), a child is classed as a person aged 4 to 14 years. In this case, infants 0 - 3 years travel free on such cruises.
It is your duty as a passenger on a commercial vessel to take reasonable care for own safety and belongings. You must not restrict the master of the vessel from making or implementing a decision that, in the professional opinion of the master, is necessary for the safety of a person or the vessel.
As a passenger aboard a domestic vessel you must:
(a) not unreasonably place the safety of another person at risk.
(b) not interfere with or misuse any safety equipment provided on the vessel.
(c) comply with reasonable and lawful directions of the master and crew.
Parents and guardians are responsible for the safety and management of children in their care.
Route and destination subject to change without notice, due to tides and weather conditions.
Discounts, Vouchers and Promo Codes:
(a) cannot be exchanged for cash
(b) are valid only between the date of issue and the expiry date
(c) the physical voucher must be presented to redeem the voucher
(d) can only be redeemed against a specific tour if specified
Member discounts are only valid upon presentation of a valid, financial members card. If you are not a member you may become a member of the Hervey Bay Boat Club (joining fees apply) or pay the outstanding balance of standard priced ticket(s).
Website Terms & Conditions
This site is owned and operated by Hervey Bay Boat Club Inc. Your access to this site is conditional upon your acceptance and compliance with the terms and conditions documented below. Your use of, and/or access to, this site constitutes your agreement to be bound by these conditions. The Hervey Bay Boat Club Ltd reserves the right to amend these conditions at any time.
Ownership of Content
The materials displayed on this site, including without limitation all information, text, materials, graphics, software, advertisements, names, logos and trademarks (if any) on this site ("Content") are protected by copyright, trademark and other intellectual property laws unless expressly indicated otherwise.
You must not modify, copy, reproduce, republish, frame, upload to a third party, post, transmit or distribute this content in any way except as expressly authorised in writing by Hervey Bay Boat Club Inc.
You may view this site using your web browser and save an electronic copy, or print out a copy, of parts of this website solely for your own information, research or study, but only if you keep all Content intact and in the same form as presented on this site (including without limitation all copyright, trademark and other proprietary notices and all advertisements).
You must not use this site or the information on this site in any manner or for any purpose which is unlawful or in any manner which violates any right of Hervey Bay Boat Club Inc. or which is prohibited by the General Conditions.
Advertising and Links to Other Web Sites
This site contains links to third-party sites. These linked websites are not under the control of Hervey Bay Boat Club Inc., and Hervey Bay Boat Club Inc. is not responsible for the content of any linked website or any hyperlink contained in a link website. Hervey Bay Boat Club Inc. provides these hyperlinks to you as a convenience only, and the inclusion of any link does not imply any endorsement of the linked website by Hervey Bay Boat Club Inc. You link to any such website entirely at your own risk.
Disclaimer and Limitation of Liability
The information contained on this site is provided by Hervey Bay Boat Club Inc. in good faith. The information is derived from sources believed to be accurate and current as at the date indicated in the respective sections of this site. Neither Hervey Bay Boat Club Inc. nor any of its directors or employees give any representation or warranty as to the reliability, accuracy or completeness of the information, nor do they accept any responsibility arising in any way (including by negligence) for errors in, or omissions from, the information. In the case of goods or services supplied or offered by Hervey Bay Boat Club Inc. or any of its directors or employees, liability for breach of any implied warranty or condition which cannot be excluded is limited at Hervey Bay Boat Club Inc’s option to either:
(a) the supply of the goods (or equivalent goods) or services again; or
(b) the payment of the cost of having the goods (or equivalent goods) or services supplied again.
These General Conditions are governed by the law of Queensland, Australia. Disputes arising from these General Conditions are in the first instance exclusively subject to the jurisdiction of the courts of Queensland, Australia.
Hervey Bay Boat Club Inc. reserves the right to make changes to this site at any time.